FAQ's

How do we measure our ring sizes?

At StarLab Diamonds, we measure finger sizes using a wheatsheaf sizing stick. When selecting a ring size on our site, we will show you the different conversion ring sizes, from UK, USA, European, and Australian. We us the leading edge of the sizing stick, when measuring the finger for the most accurate sizing. If you have any questions or concerns about ring sizing, please do not hesitate to contact us on +44 (0) 1274 599999 or email us at online@starlabdiamonds.co.uk. Our team is always happy to assist and provide you with guidance.

How long does it take to get my order?

At StarLab Diamonds, we aim to ensure a speedy and efficient delivery service for our customers. If the item is in stock and your order was placed before 4pm, you can expect to receive it the next working day via Royal Mail Special Delivery if you are in the UK. If you are outside the UK, we ship via DPD or FedEx, and it will take between 3 to 5 working days for your item to arrive. We recommend tracking your parcel and contacting the shipper if you experience any delays. If an item is not in stock, your item could take 20 to 25 working days to ship. This also applies to bespoke CAD orders, from when the CAD is confirmed. We will keep you informed of any potential delays and will do our best to ensure that your item arrives as quickly as possible. If you require a more urgent delivery date or have any further questions concerning delivery times, please don't hesitate to contact us on +44 (0) 1274 599999 or email us at online@starlabdiamonds.co.uk, and we will do our best to accommodate your needs.

Are your diamonds and gemstones ethically sourced?

Yes, all of our diamonds and gemstones are ethically sourced. We only work with suppliers who adhere to the Kimberly Process, which ensures that diamonds are conflict-free and have been ethically mined and traded. At StarLab Diamonds, we are committed to ethical and responsible sourcing practices and take great care to ensure that all of our products are of the highest quality and ethically sourced.

Do you sell loose diamonds?

Yes, we do sell loose diamonds both certified and non-certified. We understand that sometimes our customers have a specific diamond in mind for their bespoke jewellery or engagement ring, which is why we offer a wide selection of loose diamonds in various shapes, sizes, and quality grades. All of our certified diamonds are graded by reputable third-party laboratories such as the Gemological Institute of America (GIA) or the International Gemological Institute (IGI), to ensure that our customers receive diamonds of the highest quality. At StarLab Diamonds, we are committed to helping our customers find their clients the perfect diamond for their unique piece and budget

Do your loose diamonds come with certificates?

At StarLab Diamonds, we offer a wide selection of diamonds and gemstones with and without certification. Our certificated diamonds are certified by either GIA, IGI, WGI, or EDR. If a stone is uncertified, we can provide local certification on the stone, which will be WGI or EDR. Whether you choose a certified or uncertified diamond, you can be confident that you are getting a high-quality stone that meets our strict standards. If you have any questions about our certification process or would like more information about our diamonds and gemstones, please don't hesitate to contact us on +44 (0) 1274 599999 or email us at online@starlabdiamonds.co.uk. We are always happy to assist you and provide you with the information you need to make an informed purchase.

Does your jewellery come with certificates?

At StarLab Diamonds, we offer jewellery certificates on request for our jewellery pieces, which are certified by EDR. Additionally, some of our jewellery pieces come with certificates from other reputable laboratories such as GIA or IGI. These certificates are mainly for our engagement rings, solitaire earrings, solitaire pendants, and other unique pieces. If you have any questions about our certification process or would like more information about our jewellery, please don't hesitate to contact us on +44 (0) 1274 599999  or email us at online@starlabdiamonds.co.uk. We are always happy to assist you and provide you with the information you need to make an informed purchase.

Do I need to pay customs and duty fees?

At StarLab Diamonds, all orders are shipped from our UK office, and any applicable customs and duty fees are the responsibility of the customer. We recommend that you check with your local customs office to determine what additional fees, if any, may apply to your order. Please note that customs and duty fees vary depending on the destination country and the value of the order. StarLab Diamonds is not responsible for any additional charges that may occur during the customs clearance process. If you have any questions or concerns about customs and duty fees, please don't hesitate to contact us on +44 (0) 1274 599999  or email us at online@starlabdiamonds.co.uk, and we will do our best to assist you. We want to ensure that your order arrives safely and securely, and we are committed to providing you with the best possible service.

How can I view your collection?

We offer a few different ways for you to view our collection. First, you can visit our showroom located in London's Hatton Garden. Our showroom is open Monday to Thursday from 9:00 am to 5:30 pm and on Fridays during British Summer Time (BST), our showroom is open from 9:00 am to 5:00 pm, and during Daylight Saving Time (DST), our showroom is open from 9:00 am to 2:00 pm. Second, you can arrange an appointment with one of our account managers who can provide you with a more personalized experience and help you find the perfect ranges for your store. To arrange an appointment with an account manager, please call us at +44 (0) 7979 600750  or email us at online@starlabdiamonds.co.uk. Additionally, you can view some of our collections online through our website, on our Instagram page or on our WhatsApp Catalogue. However, we highly recommend visiting our showroom or arranging an appointment to get a better look and feel of our jewellery. At StarLab Diamonds, we strive to provide our customers with exceptional service and a memorable experience.

Do you charge for delivery?

Yes, we do charge for delivery. For orders within the UK, we charge a standard fee of £7.50. For international orders, the shipping cost will depend on the location. We never make a profit on shipping, and we strive to provide our customers with the most cost-effective and efficient delivery options. If you have any further questions about delivery or would like to discuss shipping options, please do not hesitate to contact us at +44 (0) 1274 599999  or email us at online@starlabdiamonds.co.uk. We are committed to providing our customers with exceptional service and ensuring that their orders are delivered safely and on time.

Can I order a custom piece of jewellery?

Yes, you can order a custom piece of jewellery with us. To start the process, please fill out our online form, alternatively call us at +44 (0) 1274 599999 , or email us at online@starlabdiamonds.co.uk with your request. Once we have a clear understanding of what you need, we will begin the CAD (Computer-Aided Design) process to create a virtual model of your design. After you approve the CAD design, we will start to make your piece using the highest quality materials and expert craftsmanship. We are committed to creating unique, bespoke jewellery pieces that reflect your individual style and preferences. If you have any further questions about our custom jewellery design services, please do not hesitate to contact us. We look forward to working with you to create a truly special piece of jewellery.

Do prices include VAT?

All prices shown on our website, Instagram, WhatsApp and any other platforms do not include VAT. We strive to provide our customers with transparent pricing and ensure that there are no hidden costs or fees. If you have any questions about pricing or VAT, please do not hesitate to contact us at +44 (0) 1274 599999  or email us at online@starlabdiamonds.co.uk. We are committed to providing exceptional customer service and ensuring that our customers have all the information they need to make an informed purchasing decisions.

Are your items hallmarked?

Yes, all of our items are hallmarked in accordance with UK law. We take great pride in ensuring that all of our jewellery meets the highest standards of quality and authenticity, and we believe that hallmarks provide our customers with added assurance of the quality and value of our products. If you have any questions about hallmarks or would like more information about our jewellery, please do not hesitate to contact us at +44 (0) 1274 599999  or email us at online@starlabdiamonds.co.uk. We are always happy to help our customers make informed decisions about their purchases.

Is your jewellery nickel free?

Yes, all of our jewellery is nickel-free. We understand that many people are sensitive to nickel and other metals commonly used in jewellery, which is why we use only the highest quality materials in our products. Our jewellery is made using hypoallergenic materials that are safe and comfortable to wear, even for those with sensitive skin. If you have any questions about the materials used in our jewellery or would like more information about our products, please do not hesitate to contact us at +44 (0) 1274 599999  or email us at online@starlabdiamonds.co.uk. We are committed to providing our customers with the best possible experience and ensuring that our products meet the highest standards of quality and safety.

Do your pendants come with chains?

Our pendants do come with chains. We have 16 inch or 18 inch chains available, if you would like to specify a length please do so at the time of ordering. If you have any further questions or would like more information about our products, please do not hesitate to contact us at +44 (0) 1274 599999  or email us at online@starlabdiamonds.co.uk.