Shipping Policy

Last updated: 15 May 2026

Thank you for shopping with us. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our Shopify store.

Order Processing Times

All orders are processed within 1–2 working days (Monday to Friday, excluding public holidays).

Orders placed after 2:00 PM GMT/BST, on weekends, or on public holidays will be processed on the next working day.

Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

Shipping Method

We use Royal Mail Special Delivery Guaranteed® for eligible UK orders.

Royal Mail Special Delivery Guaranteed® aims to deliver your parcel:

• By 1:00 PM the next working day after dispatch

• Monday to Saturday for most UK mainland addresses

• With full tracking and signature confirmation

Please note that delivery times are estimates provided by Royal Mail and may occasionally be affected by factors outside our control, including weather conditions, transport disruptions, or high seasonal demand.

Delivery Charges

Shipping costs are calculated at checkout based on the size, weight, and destination of your order.

Any applicable delivery charges will be clearly displayed before payment is completed.

UK Delivery Areas

We currently ship throughout the United Kingdom.

Some remote areas, including parts of the Scottish Highlands, Islands, Northern Ireland, Isle of Man, and Channel Islands, may experience slightly longer delivery times.

Tracking Your Order

Where tracking is available, you will receive a tracking number via email once your order has been dispatched.

You can track your parcel directly through the Royal Mail website.

Missed Deliveries

If no one is available to accept delivery, Royal Mail may:

• Leave a calling card with redelivery instructions

• Attempt redelivery

• Hold the parcel at a local delivery office for collection

It is the customer’s responsibility to ensure the delivery address provided is accurate and that someone is available to receive the parcel where a signature is required.

Incorrect Shipping Information

Please ensure your shipping address is complete and accurate before placing your order.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details supplied by the customer.

If an order is returned to us due to an incorrect address, additional shipping charges may apply before the order can be resent.

Lost, Delayed, or Damaged Parcels

If your parcel is delayed, lost, or arrives damaged, please contact us as soon as possible at:

[Your Customer Service Email]

We will work with Royal Mail to investigate the issue.

Claims for missing or damaged parcels may require:

• Photographic evidence

• Confirmation of non-delivery

• Cooperation with Royal Mail’s investigation process

Royal Mail Special Delivery Guaranteed® includes compensation cover subject to Royal Mail’s terms and conditions.

Delivery Delays Outside Our Control

We are not liable for delays caused by events outside our reasonable control, including:

• Severe weather

• Industrial action

• Customs or transport disruptions

• Public emergencies

• Carrier delays

In such cases, we will do our best to keep customers informed and assist with tracking updates.

International Shipping

[Choose one of the following options and remove the other:]

Option A – No International Shipping

We currently only ship within the United Kingdom and do not offer international delivery at this time.

Option B – International Shipping Available

We offer international shipping to selected countries.

International customers are responsible for:

• Any customs duties

• Import taxes

• Local handling fees

• Compliance with local import regulations

Delivery times for international orders may vary depending on destination and customs processing.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Email: online@starlabdiamonds.co.uk

Business Name: StarLab Diamonds

Business Address: 9E Mercury Quays, Ashley Lane Shipley, UK BD17 7DB